Direct Support · Care · Community

Compassionate support built around every client.

I'm Taku Zigwati - a Direct Support Professional experienced in client care, documentation, crisis support, and creating safe environments tailored to individual needs.

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CPR
Certified (2022)
EEC
Early Education & Care
2+
Languages
care.support Active
Safety
High
Docs
Clear
Care
Client
FocusDaily Living
StrengthCompassion
Client Care
Documentation
CPR · EEC
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Skills

Care skills that put people first

From daily living support to clear documentation - reliable, patient, and safety-focused.

Client Care & Support

Assist with daily living needs while protecting dignity, wellness, and self-esteem.

Progress Documentation

Thorough notes on achievements, concerns, behavior changes, meals, and medications.

Safety & Crisis Support

Maintain hazard-free spaces and de-escalate challenging behavior with calm, steady presence.

Communication

Amicable, approachable, and patient - strong interpersonal skills with diverse populations.

Certifications

CPR Certified (2022) and EEC (Early Education and Care) Certified.

Microsoft Office

Practical Office skills for records, scheduling support, and professional communication.

Featured Work

Roles that show how I support people

Selected case studies from direct support, delivery operations, and food service teamwork.

Direct support professional work
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Direct SupportCare

Arbor Associates - Direct Support Professional

Client daily living support, progress documentation, crisis intervention, and safe facility standards (Mar 2022 - Sep 2024).

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Food courier delivery work
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CourierCustomer Service

Uber Eats - Food Courier

Timely deliveries, payment troubleshooting, and efficient route planning across Massachusetts (Oct 2021 - Present).

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Food service teamwork
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Food ServiceTraining

Chipotle - Crew Member

Food prep standards, orders, payments, and training new team members (Jun 2019 - Jul 2021).

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Need a reliable, compassionate support professional?

I bring patient communication, careful documentation, and a safety-first mindset to every client setting.

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Experience

Professional background

Food Courier

Uber Eats · Massachusetts · Oct 2021 - Present
Timely deliveries, payment issue resolution, and GPS-based route optimization.

Direct Support Professional

Arbor Associates · Massachusetts · Mar 2022 - Sep 2024
Daily living support, progress notes, crisis intervention, and child/facility safety documentation.

Crew Member

Chipotle Services LLC · Jun 2019 - Jul 2021
Food prep, orders, payments, and training new team members on service standards.

Education & Leadership

Learning and community involvement

B.A. Political Science and Government

University of Massachusetts, Amherst · Expected Dec 2026

BBA: Biology

University of Massachusetts-Boston · Boston, MA

High School Diploma

The Springfield Renaissance School · Springfield, MA · Jun 2019

Leadership & Programs

National Honors Society (2017-2019) · Student Council (2015-2017) · Track and Field (2017) · Renaissance Prep · Baystate Springfield Educational Partnership (Allied Health)

Approach

How I support clients every day

Listen & Connect

Build trust with clear, patient communication tailored to each person.

Support Daily Needs

Help with living tasks while protecting dignity, comfort, and independence.

Keep Spaces Safe

Maintain clean, organized, hazard-free environments and calm crisis responses.

Document Clearly

Record progress, incidents, meals, and medications so the full team stays informed.

Contact

Let's connect

Open to direct support, care, education, and community-focused roles in Massachusetts.

Get in touch

Based in Springfield, MA. Languages: Excellent English and Shona; intermediate Latin. Passion for natural and health sciences.

Emaildzigwati@aol.com Phone(413) 693-4833 Location Springfield, MA, United States ResumeDownload CV (PDF)